24/7 Helpdesk Facility Solutions
We use a dedicated facility management help desk to handle all maintenance requests quickly and efficiently. Powered by Clik, our system lets us track, prioritise, and complete both reactive and planned work with full visibility, clear communication, and fast response times.
- Fast logging and tracking of all requests
- Clear communication
- Real-time updates for engineers on the go
- Full history and compliance documentation
- 24/7 Responsive service
- Supports both reactive jobs and planned maintenance
- Improves efficiency and reduces downtime
Our facility management 24/7 helpdesk allows us to receive, track, manage, and resolve issues efficiently, ensuring that maintenance tasks, cleaning needs, asset repairs, and compliance responsibilities are handled without delay.
Modern help desk solutions help us streamline operations, reduce downtime, and improve the overall experience for building users. With automation, real-time updates, and reliable data insights, we are able to work proactively and maintain consistently high service standards.
To deliver this level of service, we use Clik. Clik is a powerful service management platform that supports both reactive and planned work across facilities and maintenance environments. It provides a central hub for logging and tracking all jobs, giving our team complete visibility and control over daily operations. This allows us to respond faster, stay organised, and ensure every task is completed to a professional standard.
- Fast logging and tracking of all requests
- Clear communication
- Real-time updates for engineers on the go
- Full history and compliance documentation
- 24/7 Responsive service
- Supports both reactive jobs and planned maintenance
- Improves efficiency and reduces downtime
The Way We Work.
Our Approach to Help Desk Solutions
Our approach is built around reliability, communication, and complete transparency. We use Clik as our central help desk to streamline every request, ensure rapid response times, and maintain full visibility across all jobs. From reactive issues to planned maintenance, we coordinate each step with care, keeping clients informed and ensuring work is completed safely, efficiently, and to the highest standard. Our goal is simple: to make facilities management smoother, faster, and more dependable for every client.
What You Can Expect From Us
When you work with us, you can expect a reliable, straightforward, and proactive service from start to finish. We focus on clear communication, fast response times, and consistent delivery, ensuring every request is handled with care and professionalism. Our team uses Clik to keep everything organised and transparent, giving you confidence that each job is tracked, managed, and completed to a high standard. Whether it is reactive maintenance or planned work, you can rely on us to keep your workplace running smoothly.
Our Approach to Help Desk Solutions
Our approach is built around reliability, communication, and complete transparency. We use Clik as our central help desk to streamline every request, ensure rapid response times, and maintain full visibility across all jobs. From reactive issues to planned maintenance, we coordinate each step with care, keeping clients informed and ensuring work is completed safely, efficiently, and to the highest standard. Our goal is simple: to make facilities management smoother, faster, and more dependable for every client.
What You Can Expect From Us
When you work with us, you can expect a reliable, straightforward, and proactive service from start to finish. We focus on clear communication, fast response times, and consistent delivery, ensuring every request is handled with care and professionalism.
Our team uses Clik to keep everything organised and transparent, giving you confidence that each job is tracked, managed, and completed to a high standard. Whether it is reactive maintenance or planned work, you can rely on us to keep your workplace running smoothly.
Take a look at this case study and see the results for yourself.
Explore our case study to see how Almeda’s mobilisation process and dedicated team ensured English Heritage received efficient, hands-on support from day one, with seamless integration into day-to-day operations.
Why Businesses Trust Almeda.
Trusted by businesses across the UK and ready whenever you need us.
40+ Years of Service.
Nationwide Coverage.
24/7 Help Desk.
Contact Us.
5.1, Paintworks
Arno's Vale
Bristol
BS4 3EH
0117 937 6320
info@almeda.co.uk